Privacy Policy

Effective Date: 3/17/2026
Last Updated: 3/17/2026

Gilliam Construction (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide through our website. This Privacy Policy explains in detail how we collect, use, process, disclose, and protect your information when you access or interact with our website, including through contact forms, communications, and our AI-powered voice assistant.

By using this website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in several ways to provide and improve our services.

1.1 Personal Information You Provide

When you voluntarily submit information through our website (such as contact forms or service inquiries), we may collect:

Full name
Email address
Phone number
Company name (if applicable)
Project details, service requests, or messages
Any additional information you choose to provide

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:

IP address
Browser type, version, and settings
Device type and operating system
Pages visited, time spent, and navigation behavior
Referring URLs and traffic sources

1.3 AI Voice Assistant Data

Our website may feature an AI-powered voice assistant designed to improve user experience. When interacting with this feature, we may collect:

Audio input and/or transcribed text
Questions, commands, or inquiries
Interaction timestamps and session data
Device and browser metadata associated with the interaction

This data may be processed using third-party AI technologies to deliver responses and improve system performance.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Responding to inquiries and providing customer support
Scheduling consultations and providing project estimates
Communicating regarding services, updates, or follow-ups
Improving website functionality, performance, and user experience
Training and optimizing our AI voice assistant
Analyzing website usage trends and user behavior
Preventing fraud, misuse, or unauthorized access
Complying with legal obligations and enforcing our policies

3. Legal Basis for Processing (If Applicable)

Where required by law (such as under GDPR), we process personal information based on:

Your consent
Performance of a contract or pre-contractual request
Legitimate business interests
Compliance with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information. We may share information under the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors that assist with:

Website hosting and maintenance
Analytics (e.g., Google Analytics or similar platforms)
CRM and communication tools
AI processing services for voice assistant functionality

4.2 Business Operations

Information may be shared with subcontractors, partners, or service providers when necessary to:

Respond to your inquiry
Coordinate or deliver services

4.3 Legal Requirements

We may disclose information when required to:

Comply with applicable laws or regulations
Respond to legal requests, subpoenas, or court orders
Protect our rights, property, or safety

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to:

Improve website functionality and performance
Analyze user behavior and traffic patterns
Enhance user experience and personalization

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure servers, encrypted communications where applicable, and restricted access to sensitive data.

However, no internet transmission or storage system can be guaranteed 100% secure. By using our website, you acknowledge this inherent risk.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Provide requested services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

The right to access your personal information
The right to request correction of inaccurate data
The right to request deletion of your data
The right to object to or restrict processing
The right to withdraw consent (where applicable)

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may include links to external websites or services not operated by Gilliam Construction. We are not responsible for the privacy practices, policies, or content of third-party sites.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be promptly deleted.

11. AI Voice Assistant Disclosure

Our website may include an AI-powered voice assistant designed to assist users by answering questions and guiding them through services. By interacting with this feature:

You consent to the collection and processing of voice or text inputs
Interactions may be recorded, stored, and analyzed
Data may be processed by third-party AI providers

This information is used to improve accuracy, performance, and user experience. We do not use this data for unrelated purposes or sell this data to third parties.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes indicates acceptance of the updated policy.